"Weekly CEO Update | The Team That Showed Us How to Operate" · 2026-06-24
If you operate in long cycles (e.g., week+), take your most important project, pull in the few people from other functions you actually need, put them in one room or one channel, do daily standups and ship something every day instead of every two weeks.
Daily standups replace two-week sprints — cross-functional cells (business + product + engineering) ship something every day
AI Builders embedded in teams move the whole team faster — push to put one in every department
Every individual should pick one repetitive weekly task and have Claude ship a first-version agent the same day (record a video, let Claude operate the system)
Argue plans in the open — put challengers (AI Builders, outside voices) in front of the plan and let assumptions break rather than perform agreement
5/15 Summary Week ending June 29, 2026 28 of 31 below-floor deals are now resolved (90%) — 20 corrected and live, 8 paused. This week: 1 reactivated after pause ($1,310 annualized recovered). 2 deals still selling below floor (Beauty Aesthetics by Jana ah, The Longevity Institute) — $3,982 annualized exposure. 1 regression (previously corrected, now below floor again — Bella Cielo Med Spa). Status 28 / 31 — 90% of below-floor deals resolved This Week's Wins 1 reactivated $1,310 annualized recovered Still Open 3 deals — $3,982 annual
5/15-ready Week 10 post-training Portfolio close rate: Trained Regional BD reps closing 36% of merchants as portfolio closes (2+ contracts within the rep's 90-day BD-ownership window) — up 12 pts vs 24% pre-training. 42 portfolio merchants so far. Top win this week: Hannah Chacho signed 4 contracts at Luminous Hair and Beauty Salon. Portfolio premium: Mature portfolio accounts (30d+ since launch) median $196 in M1+VFM in their first 30 days (n=23) vs $80 for single-deal accounts (n=29) — 2.4× median lift (2.8× on mean: $628 vs $227). Top portfo
Sprint day 57 · 133 live · 83 compliant (62%) · 16 severe · Live MVR 6mo $602,332 · 📅 Refreshed 2026-06-29 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 133 currently live in Pacific South Live MVR (6mo) $602,332 Comp
CM Impact Tracker CM Impact Tracker Apr 23 – Jun 25, 2026 · Snapshot 2026-06-26 · Source change log Improvement portfolio — 92 mature (≥7d post) $-25,294 M1+VFM Δ · Units -295 Protection portfolio — 22 mature (≥7d post) · expected loss $-3,952 M1+VFM Δ · Units -203 175 changes logged · 174 implemented · 1 pending · 119 with any post-change data (5 under 7d, excluded from hero). Hero aggregates count only deals with ≥7 days post-change data. Per-deal windows are matched: post = days elapsed since c
HBW Rep Performance & Call Quality Dashboard HBW Rep Performance & Call Quality Dashboard North America — Active Reps Only — SaltedCX Call Analysis Analysis Window: January 1 — May 11, 2026 (131 days) 52,630 Total Calls 127 Active Reps 71.5% Score Coverage (Persuasion/Clarity) 39.2% Empathy/Completeness Coverage NAM Only Geography Inactive reps excluded. Empathy/completeness scored only where available (improving coverage over this period). Agent View Business Sub-Category View Funnel View Rep Performance by TG Individ
HBW Franchise Brands · Weekly Summary G HBW Franchise Brands · Weekly Summary Last full week: Jun 22 – Jun 28, 2026 · 14 franchise brands tracked $111,572 M1+VFM last week -14.9% WoW $510,469 GB last week -14.7% WoW 12.3% Refund rate last week dollar-weighted across 14 brands 317 Live locations -4 WoW Up this week Simplicity Laser +15.3% Deka Lash +10.1% SEV Laser +5.5% Down this week Beverly Hills Rejuvenation Center -42.6% MassageLuXe -38.7% Spavia Day Spa -36.6% Most rep actions SEV Laser Refund spike 20 Massage Heights Refund spike 10 Sold-