This is a deliberate change that will allow us to create one operating rhythm for our entire marketplace and one line of accountability. It's how we sharpen the decisions we make every day: what to sell, where, how to price it, and how we execute for both merchants and customers - while moving faster as one commercial organisation.
Sales and Community Operations now roll up to new COO Adi Rajkumar — commercial engine consolidated under one operating leader
One operating rhythm and one line of accountability across the entire marketplace
Sharpening daily commercial decisions: what to sell, where, how to price it, and how to execute for merchants and customers
Completes the transition begun when Jiri Ponrt left; Mark Marge (ex-DoorDash/Uber) joins as VP Marketplace Strategy & Operations to consolidate commercial decision-making
100% 29 / 29 resolved of below-floor deals · week ending Aug 3, 2026 29 of 29 below-floor deals are now resolved (100%) — 23 corrected and live, 6 paused. Status 29 / 29 100% of below-floor deals resolved This week's wins — no movement this week Still open 0 queue is clear Program-to-date snapshot Since 2026-05-11 · 29 deals tracked · refreshed Aug 3, 2026 Corrected 23 Live + above floor $ Recovered $97,597 across 23 corrected deals · 8 reactivated from pause Paused 6 Deal pulled Pending 0 No action needed Regressed 0 Fixed → re-violating Decli
Single-contract merchants — ready for a second close 176 merchants closed post-training · 36 merchants with >1 contract closed · 107 single-contract merchants ready to chase. After 90 days the account reassigns to MD. Merchant Rep TG closed Deal Status First close Days open Newton Foot Spa ↗ Evan Hargis Massage Live 2026-05-06 89 days Rapid Relief Therapy ↗ Courtney Rossi Massage Paused 2026-05-07 88 days Somatic Massage Therapy P C ↗ Courtney Rossi Massage Live 2026-05-07 88 days Lynnwood D4 Season ↗ Adam Arkin Head Spa Live 2026-05-08 87 days
Sprint day 94 · 95 live · 88 compliant (93%) · 0 severe · Live MVR 6mo $580,230 · 📅 Refreshed 2026-08-05 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 95 currently live in Pacific South Live MVR (6mo) $580,230 Compliant 88
Last full week: Jul 27 – Aug 2, 2026 · 14 franchise brands tracked $118,312 M1+VFM last week -0.9% WoW $523,254 GB last week -1.4% WoW 11.0% Refund rate last week dollar-weighted across 14 brands 318 Live locations +7 WoW Up this week Simplicity Laser +68.3% Deka Lash +61.0% Beverly Hills Rejuvenation Center +22.4% Down this week Hand & Stone Massage -18.3% Elements Massage -9.9% 4Ever Young -8.0% Most rep actions SEV Laser Refund spike 20 Massage Heights Refund spike 12 Sold-out 1 Elements Massage Refund spike 6 Sold-out 1 Live deals M1+VFM Re