"CEO Update: Gifting, and where we double down" · 2026-07-09
QA is the responsibility of the person producing the code. Not a separate team you hand off to at the end. If you build it, you prove it works — no new feature ships until the QA is done and documented in the Jira. If it is not written down, it did not happen.
Every deal Sales owns must be giftable AND carry a higher-AOV option — gifting is overperforming and the calendar's best moments go to high-price-point gift buyers
QA is the responsibility of the person producing the code, not a separate handoff team — no feature ships until QA is done and documented in Jira ("if it is not written down, it did not happen")
CS bot deflection at 79.6% (target ~95% by end of Q3) lets CommOps shift from cost center to sales-channel mindset — put support back in front of customers and treat every conversation as a chance to sell
Antonella Masini is now single owner of all content operations, backed by the GrouponIQ deal-component system that lets AI agents optimize deals at scale rather than one page at a time
5/15 Summary Week ending July 3, 2026 30 of 31 below-floor deals are now resolved (97%) — 20 corrected and live, 10 paused. This week: 2 newly paused. 1 regression (previously corrected, now below floor again — Bella Cielo Med Spa). Status 30 / 31 — 97% of below-floor deals resolved This Week's Wins — no movement this week Still Open 1 deal — $0 annualized exposure Program-to-Date Snapshot Since 2026-05-11 · 31 deals tracked · refreshed Jul 3, 2026 Corrected 20 Live + above floor Reactivated 6 $39,738 annualized recovered Paused 10
5/15-ready Week 10 post-training Portfolio close rate: Trained Regional BD reps closing 36% of merchants as portfolio closes (2+ contracts within the rep's 90-day BD-ownership window) — up 12 pts vs 24% pre-training. 42 portfolio merchants so far. Top win this week: Hannah Chacho signed 4 contracts at Luminous Hair and Beauty Salon. Portfolio premium: Mature portfolio accounts (30d+ since launch) median $196 in M1+VFM in their first 30 days (n=23) vs $80 for single-deal accounts (n=29) — 2.4× median lift (2.8× on mean: $628 vs $227). Top portfo
Sprint day 64 · 109 live · 82 compliant (75%) · 8 severe · Live MVR 6mo $550,209 · 📅 Refreshed 2026-07-06 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 109 currently live in Pacific South Live MVR (6mo) $550,209 Compl
CM Impact Tracker CM Impact Tracker Apr 23 – Jun 25, 2026 · Snapshot 2026-06-26 · Source change log Improvement portfolio — 92 mature (≥7d post) $-25,294 M1+VFM Δ · Units -295 Protection portfolio — 22 mature (≥7d post) · expected loss $-3,952 M1+VFM Δ · Units -203 175 changes logged · 174 implemented · 1 pending · 119 with any post-change data (5 under 7d, excluded from hero). Hero aggregates count only deals with ≥7 days post-change data. Per-deal windows are matched: post = days elapsed since c
HBW Franchise Brands · Weekly Summary G HBW Franchise Brands · Weekly Summary Last full week: Jun 29 – Jul 5, 2026 · 14 franchise brands tracked $108,286 M1+VFM last week -2.9% WoW $487,022 GB last week -4.6% WoW 12.6% Refund rate last week dollar-weighted across 14 brands 315 Live locations +2 WoW Up this week Beverly Hills Rejuvenation Center +41.7% Deka Lash +22.4% MassageLuXe +6.0% Down this week True REST Float Spa -29.6% Hand & Stone Massage -26.9% Simplicity Laser -24.4% Most rep actions SEV Laser Refund spike 18 Massage Heights Refund s