"CEO Update: Gifting, and where we double down" · 2026-07-09
QA is the responsibility of the person producing the code. Not a separate team you hand off to at the end. If you build it, you prove it works — with an AI agent that can record a video walkthrough of the app and check itself, and with your own common-sense pass.
Every deal must be giftable with a higher-AOV option; gifting is overperforming and BuyBox just opened the employee-benefits channel in the first five EU markets
CS chatbot deflection hit 79.6% on July 1, target ~95% by end of Q3 — CommOps shifts from cost center to sales-channel mindset, using per-deal CSAT visibility to fix specific complained-about deals with Supply
Antonella Masini becomes single owner of content operations across departments; GrouponIQ deal-component system will let AI agents optimize deal pages at scale rather than one at a time
QA is the coder's responsibility — no separate handoff team; AI agents generate unit/e2e tests and video walkthroughs, and no feature ships until QA is documented in Jira ("if it is not written down, it did not happen")
5/15 Summary Week ending July 3, 2026 30 of 31 below-floor deals are now resolved (97%) — 20 corrected and live, 10 paused. This week: 2 newly paused. 1 regression (previously corrected, now below floor again — Bella Cielo Med Spa). Status 30 / 31 — 97% of below-floor deals resolved This Week's Wins — no movement this week Still Open 1 deal — $0 annualized exposure Program-to-Date Snapshot Since 2026-05-11 · 31 deals tracked · refreshed Jul 3, 2026 Corrected 20 Live + above floor Reactivated 6 $39,738 annualized recovered Paused 10
5/15-ready Week 10 post-training Portfolio close rate: Trained Regional BD reps closing 36% of merchants as portfolio closes (2+ contracts within the rep's 90-day BD-ownership window) — up 12 pts vs 24% pre-training. 42 portfolio merchants so far. Top win this week: Hannah Chacho signed 4 contracts at Luminous Hair and Beauty Salon. Portfolio premium: Mature portfolio accounts (30d+ since launch) median $196 in M1+VFM in their first 30 days (n=23) vs $80 for single-deal accounts (n=29) — 2.4× median lift (2.8× on mean: $628 vs $227). Top portfo
Sprint day 64 · 109 live · 82 compliant (75%) · 8 severe · Live MVR 6mo $550,209 · 📅 Refreshed 2026-07-06 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 109 currently live in Pacific South Live MVR (6mo) $550,209 Compl
CM Impact Tracker CM Impact Tracker Apr 23 – Jun 25, 2026 · Snapshot 2026-06-26 · Source change log Improvement portfolio — 92 mature (≥7d post) $-25,294 M1+VFM Δ · Units -295 Protection portfolio — 22 mature (≥7d post) · expected loss $-3,952 M1+VFM Δ · Units -203 175 changes logged · 174 implemented · 1 pending · 119 with any post-change data (5 under 7d, excluded from hero). Hero aggregates count only deals with ≥7 days post-change data. Per-deal windows are matched: post = days elapsed since c
HBW Franchise Brands · Weekly Summary G HBW Franchise Brands · Weekly Summary Last full week: Jun 29 – Jul 5, 2026 · 14 franchise brands tracked $108,286 M1+VFM last week -2.9% WoW $487,022 GB last week -4.6% WoW 12.6% Refund rate last week dollar-weighted across 14 brands 315 Live locations +2 WoW Up this week Beverly Hills Rejuvenation Center +41.7% Deka Lash +22.4% MassageLuXe +6.0% Down this week True REST Float Spa -29.6% Hand & Stone Massage -26.9% Simplicity Laser -24.4% Most rep actions SEV Laser Refund spike 18 Massage Heights Refund s