"CEO Update: Gifting, and where we double down" · 2026-07-09
QA is the responsibility of the person producing the code. Not a separate team you hand off to at the end. If you build it, you prove it works.
Every deal Sales owns must be giftable and offer a higher-AOV option — gifting is overperforming and higher price points are where gift buyers go
QA is now the responsibility of the person producing the code, not a separate handoff team — no feature ships until QA is done and documented in Jira
Chatbot deflection hit 79.6% (targeting ~95% by end of Q3) — CommOps shifts from cost center to sales-channel mindset, putting support where customers expect it
Antonella Masini is now single owner of all content operations, backed by the GrouponIQ deal-component system so AI agents can optimize deals at scale
US Botox Below-Floor Deals — 2026-07-10 G Cosmetic Injections · Deal Integrity US Botox Below-Floor Deals Live-verified against the Groupon Mobile API on July 10, 2026. SF Case report ↗ 100% 31 / 31 resolved of below-floor deals · week ending Jul 10, 2026 31 of 31 below-floor deals are now resolved (100%) — 22 corrected and live, 9 paused. This week: 1 reactivated after pause ($396 annualized recovered). Status 31 / 31 100% of below-floor deals resolved This week's wins 1 reactivated $396 annualized recovered Still open 0 queue is clear Pr
5/15-ready callout. Single-contract merchants — ready for a second close 146 merchants closed post-training · 34 merchants with >1 contract closed · 96 single-contract merchants ready to chase. After 90 days the account reassigns to MD. Merchant Rep TG closed Deal Status First close Days open Roots Head Spa and Wellness Lounge ↗ Adam Arkin Head Spa Paused 2026-04-22 79 days The Zen Den Wellness Spa ↗ Joshua Atwood Massage Paused 2026-04-22 79 days Healing Lotus Head Spa ↗ Evan Hargis Massage - Couples Live 2026-04-22 79 days Qitopia Massage
Sprint day 71 · 108 live · 81 compliant (75%) · 7 severe · Live MVR 6mo $550,237 · 📅 Refreshed 2026-07-13 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 108 currently live in Pacific South Live MVR (6mo) $550,237 Compl
HBW Franchise Brands · Weekly Summary G HBW Franchise Brands · Weekly Summary Last full week: Jul 6 – Jul 12, 2026 · 14 franchise brands tracked $114,258 M1+VFM last week +5.5% WoW $493,956 GB last week +1.4% WoW 12.8% Refund rate last week dollar-weighted across 14 brands 317 Live locations +5 WoW Up this week Spavia Day Spa +24.0% Beverly Hills Rejuvenation Center +21.2% LightRx +18.6% Down this week Deka Lash -28.2% Hand & Stone Massage -24.3% Simplicity Laser -8.8% Most rep actions SEV Laser Refund spike 16 Massage Heights Refund spike 12 S