This is a deliberate change that will allow us to create one operating rhythm for our entire marketplace and one line of accountability. It's how we sharpen the decisions we make every day: what to sell, where, how to price it, and how we execute for both merchants and customers - while moving faster as one commercial organisation.
Adi Rajkumar starts today as COO; Sales (Peter Sulak) and Community Operations (Giovanni Lagasio) now report to him alongside Rachel Mosberg and Mark Marge
Consolidating the commercial engine under one operating leader to create one operating rhythm and one line of accountability across the marketplace
Sharpening daily commercial decisions — what to sell, where, how to price, and how to execute for both merchants and customers
Mark Marge joins as VP Marketplace Strategy & Operations (ex-DoorDash DashMart, ex-Uber 18-state rideshare P&L) to consolidate commercial decision-making; completes the transition begun when Jiri Ponrt left
100% 29 / 29 resolved of below-floor deals · week ending Jul 31, 2026 29 of 29 below-floor deals are now resolved (100%) — 23 corrected and live, 6 paused. This week: 1 newly paused. Status 29 / 29 100% of below-floor deals resolved This week's wins — no movement this week Still open 0 queue is clear Program-to-date snapshot Since 2026-05-11 · 29 deals tracked · refreshed Jul 31, 2026 Corrected 23 Live + above floor $ Recovered $97,597 across 23 corrected deals · 8 reactivated from pause Paused 6 Deal pulled Pending 0 No action needed Regressed
Single-contract merchants — ready for a second close 176 merchants closed post-training · 36 merchants with >1 contract closed · 107 single-contract merchants ready to chase. After 90 days the account reassigns to MD. Merchant Rep TG closed Deal Status First close Days open Newton Foot Spa ↗ Evan Hargis Massage Live 2026-05-06 89 days Rapid Relief Therapy ↗ Courtney Rossi Massage Paused 2026-05-07 88 days Somatic Massage Therapy P C ↗ Courtney Rossi Massage Live 2026-05-07 88 days Lynnwood D4 Season ↗ Adam Arkin Head Spa Live 2026-05-08 87 days
Sprint day 89 · 93 live · 87 compliant (94%) · 0 severe · Live MVR 6mo $579,161 · 📅 Refreshed 2026-07-31 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 93 currently live in Pacific South Live MVR (6mo) $579,161 Compliant 87
Last full week: Jul 27 – Aug 2, 2026 · 14 franchise brands tracked $118,312 M1+VFM last week -0.9% WoW $523,254 GB last week -1.4% WoW 11.0% Refund rate last week dollar-weighted across 14 brands 318 Live locations +7 WoW Up this week Simplicity Laser +68.3% Deka Lash +61.0% Beverly Hills Rejuvenation Center +22.4% Down this week Hand & Stone Massage -18.3% Elements Massage -9.9% 4Ever Young -8.0% Most rep actions SEV Laser Refund spike 20 Massage Heights Refund spike 12 Sold-out 1 Elements Massage Refund spike 6 Sold-out 1 Live deals M1+VFM Re