"CEO Update: Gifting, and where we double down" · 2026-07-09
QA is the responsibility of the person producing the code. Not a separate team you hand off to at the end. If you build it, you prove it works — and no new feature ships until the QA is done and documented in the Jira. If it is not written down, it did not happen.
Every deal must be giftable and offer a higher-AOV option — low-price-only deals leave the calendar's best moments on the table
QA is the responsibility of the person shipping the code, not a separate team — AI agents generate tests, walkthroughs must be documented in Jira, 'if it is not written down, it did not happen'
Antonella Masini is now the single owner of content operations — deal pages must convert AND tell the whole truth (deal, why to buy, limitations), because overselling wins one order and loses a customer
CS bot deflection hit 79.6% (target ~95% by end of Q3) — CommOps shifts from cost center to sales-channel mindset, using per-deal CSAT visibility to fix specific complained-about deals with Supply
US Botox Below-Floor Deals — 2026-07-10 G Cosmetic Injections · Deal Integrity US Botox Below-Floor Deals Live-verified against the Groupon Mobile API on July 10, 2026. SF Case report ↗ 100% 31 / 31 resolved of below-floor deals · week ending Jul 10, 2026 31 of 31 below-floor deals are now resolved (100%) — 22 corrected and live, 9 paused. This week: 1 reactivated after pause ($396 annualized recovered). Status 31 / 31 100% of below-floor deals resolved This week's wins 1 reactivated $396 annualized recovered Still open 0 queue is clear Pr
5/15-ready callout. Single-contract merchants — ready for a second close 146 merchants closed post-training · 34 merchants with >1 contract closed · 96 single-contract merchants ready to chase. After 90 days the account reassigns to MD. Merchant Rep TG closed Deal Status First close Days open Roots Head Spa and Wellness Lounge ↗ Adam Arkin Head Spa Paused 2026-04-22 79 days The Zen Den Wellness Spa ↗ Joshua Atwood Massage Paused 2026-04-22 79 days Healing Lotus Head Spa ↗ Evan Hargis Massage - Couples Live 2026-04-22 79 days Qitopia Massage
Sprint day 71 · 108 live · 81 compliant (75%) · 7 severe · Live MVR 6mo $550,237 · 📅 Refreshed 2026-07-13 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 108 currently live in Pacific South Live MVR (6mo) $550,237 Compl
HBW Franchise Brands · Weekly Summary G HBW Franchise Brands · Weekly Summary Last full week: Jul 6 – Jul 12, 2026 · 14 franchise brands tracked $114,258 M1+VFM last week +5.5% WoW $493,956 GB last week +1.4% WoW 12.8% Refund rate last week dollar-weighted across 14 brands 317 Live locations +5 WoW Up this week Spavia Day Spa +24.0% Beverly Hills Rejuvenation Center +21.2% LightRx +18.6% Down this week Deka Lash -28.2% Hand & Stone Massage -24.3% Simplicity Laser -8.8% Most rep actions SEV Laser Refund spike 16 Massage Heights Refund spike 12 S