"How we're organising for what's next" · 2026-06-05
These changes give us a leaner, more connected organisation - better positioned to execute against what's ahead. As we continue to evolve how we operate, expect that to keep happening - refining, simplifying and improving how we're set up is part of the work.
Dissolving Coupons as a standalone company-within-Groupon: sales merging into Supply under Petr Sulak, rest folding into Marketing under Ernesto Martin
Consolidating analytics and revenue management under Josef Buryan — pulling Marketing Data, Coupons BI, Engineering BI Marketing, and Product BI into one function
Merging DnD Tribe and Core BI Tribe into a single DATA Tribe under Josef Pokorny to unify data engineering
Planning for Jiri's departure: legal, procurement, and finance consolidate under Rana Kashyap effective July 1; COO transition coming shortly
5/15-ready Week 10 post-training Portfolio close rate: Trained Regional BD reps closing 36% of merchants as portfolio closes (2+ contracts within the rep's 90-day BD-ownership window) — up 12 pts vs 24% pre-training. 42 portfolio merchants so far. Top win this week: Hannah Chacho signed 4 contracts at Luminous Hair and Beauty Salon. Portfolio premium: Mature portfolio accounts (30d+ since launch) median $196 in M1+VFM in their first 30 days (n=23) vs $80 for single-deal accounts (n=29) — 2.4× median lift (2.8× on mean: $628 vs $227). Top portfo
Sprint day 57 · 133 live · 83 compliant (62%) · 16 severe · Live MVR 6mo $602,332 · 📅 Refreshed 2026-06-29 This tracker refreshes weekly on Mondays — not daily. As you complete renegotiations or revisions during the week, you won't see them reflected here until the following Monday refresh. The tracker reads from a snapshot, so check the Pacific South Case Report and deal pages for in-flight status between updates. Deals Progress Sprint Log By Division Performance Live deals 133 currently live in Pacific South Live MVR (6mo) $602,332 Comp
CM Impact Tracker CM Impact Tracker Apr 23 – Jun 25, 2026 · Snapshot 2026-06-26 · Source change log Improvement portfolio — 92 mature (≥7d post) $-25,294 M1+VFM Δ · Units -295 Protection portfolio — 22 mature (≥7d post) · expected loss $-3,952 M1+VFM Δ · Units -203 175 changes logged · 174 implemented · 1 pending · 119 with any post-change data (5 under 7d, excluded from hero). Hero aggregates count only deals with ≥7 days post-change data. Per-deal windows are matched: post = days elapsed since c
HBW Rep Performance & Call Quality Dashboard HBW Rep Performance & Call Quality Dashboard North America — Active Reps Only — SaltedCX Call Analysis Analysis Window: January 1 — May 11, 2026 (131 days) 52,630 Total Calls 127 Active Reps 71.5% Score Coverage (Persuasion/Clarity) 39.2% Empathy/Completeness Coverage NAM Only Geography Inactive reps excluded. Empathy/completeness scored only where available (improving coverage over this period). Agent View Business Sub-Category View Funnel View Rep Performance by TG Individ
HBW Franchise Brands · Weekly Summary G HBW Franchise Brands · Weekly Summary Last full week: Jun 22 – Jun 28, 2026 · 14 franchise brands tracked $111,572 M1+VFM last week -14.9% WoW $510,469 GB last week -14.7% WoW 12.3% Refund rate last week dollar-weighted across 14 brands 317 Live locations -4 WoW Up this week Simplicity Laser +15.3% Deka Lash +10.1% SEV Laser +5.5% Down this week Beverly Hills Rejuvenation Center -42.6% MassageLuXe -38.7% Spavia Day Spa -36.6% Most rep actions SEV Laser Refund spike 20 Massage Heights Refund spike 10 Sold-