HBIC Pulse · Weekly L3 High End Performance
Today Pulse AI Maturity Skills Setup
Monday · July 20, 2026 · week of Jul 13–Jul 19
Live data · L3 High End · weekly refresh Monday AM CT · week of Jul 13–Jul 19 · all dollar values in USD

7 merchants flagged · refund anomaly

Health Source Online Critical 34.9% refund rate (this week) · baseline 22.8% +12.1pp $4,862 refunds this week
eforea Spa at the Hilton Orlando Critical 38.5% refund rate (this week) · baseline 24.7% +13.8pp $3,574 refunds this week
WeightCare Critical 27.1% refund rate (this week) · baseline 11.2% +15.9pp $3,284 refunds this week
Refresh Port St Lucie Medical Aesthetics Critical 251.8% refund rate (this week) · baseline 16.8% (prior-period refunds) +235.0pp $3,258 refunds this week
Flawless Medspa Critical 49.4% refund rate (this week) · baseline 18.1% +31.3pp $2,708 refunds this week
SlimmThicc Aesthetics Critical 46.9% refund rate (this week) · baseline 14.9% +32.0pp $2,568 refunds this week
Bannatyne's Health Club H.O. Watch 10.1% refund rate (this week) · baseline 6.0% +4.1pp $3,491 refunds this week

🌎 NA

$927K
M1+VFM · Wk of Jul 13–Jul 19
▼ 6.6% YoY ▲ 1.1% WoW
$2.51M
MTD M1+VFM
▼ 6.3% YoY
$27K
Orders · Wk of Jul 13–Jul 19
▼ 11.3% YoY ▲ 1.5% WoW
13.6%
Refund rate (week)
—
baseline 13.7% · -0.0σ

🌍 INTL

$300K
M1+VFM · Wk of Jul 13–Jul 19
▲ 5.7% YoY ▲ 2.5% WoW
$796K
MTD M1+VFM
▲ 0.7% YoY
$21K
Orders · Wk of Jul 13–Jul 19
▲ 9.8% YoY ▲ 1.0% WoW
10.3%
Refund rate (week)
—
baseline 11.3% · -0.7σ

Weekly M1+VFM trend last 13 weeks · this year vs last year

🌎 NA

$872K$1326K$1781K 04-2004-2705-0405-1105-1805-2506-0106-0806-1506-2206-2907-0607-13 ━ this year ┄ last year

🌍 INTL

$250K$307K$364K 04-2004-2705-0405-1105-1805-2506-0106-0806-1506-2206-2907-0607-13 ━ this year ┄ last year

L4 split — this week vs same week LY sorted by dollar impact

🌎 NA — L4 Categories

Plastic Surgery
-$20.5K
Laser Hair Removal
-$12.6K
Botox & Wrinkle Injections
-$10.7K
Weight Loss & Medical
-$9.0K
Wellness & Alternative Medicine
-$6.3K
Skin Care & Cosmetics
-$4.2K
Dental
-$3.9K
Eye Care
+$779
Spa
+$469

🌍 INTL — L4 Categories

Spa
+$17.6K
Eye Care
-$6.7K
Wellness & Alternative Medicine
+$2.9K
Plastic Surgery
+$1.3K
Dental
+$1.2K
Botox & Wrinkle Injections
+$715
Skin Care & Cosmetics
-$603
Laser Hair Removal
-$97
Weight Loss & Medical
-$49

Top 10 account moves winners and decliners by week-over-LY dollar change

🌎 NA — Top 10 winners (left) · Top 10 decliners (right)

Up
US LeanerRx
$+18.0K
US Bared Monkey Laser Spa
$+2.8K
US Deluxe Beaute Spa
$+2.6K
US Weight Loss MD - Cherry Creek
$+2.4K
US Spa World Houston
$+2.1K
US Spa World
$+1.8K
US Skinpedia & Co
$+1.8K
US Sanctuary Camelback Mountain
$+1.7K
US Pure Med Spa
$+1.5K
US Seemas Botox and Aesthetics
$+1.5K
Down
US WeightCare
$-18.2K
US CosmeticRX
$-12.6K
US Gangnam Spa
$-7.5K
US Champion Health and Wellness Clinics
$-7.1K
US Healthogenics Labs
$-5.2K
US bmiMD.com
$-4.0K
US Cosmetic Medicine of Coral Gables
$-4.0K
US Montclair Rejuvenation Center
$-3.9K
US Vybe Aesthetics
$-3.2K
US The Skntellect Studio
$-2.5K

🌍 INTL — Top 10 winners (left) · Top 10 decliners (right)

Up
DE Ostsee Therme Scharbeutz
$+3.9K
DE Westfalen Therme
$+3.1K
DE Rhein Main Therme
$+2.4K
DE Sachsen Therme
$+2.1K
GB Bannatyne's Health Club H.O.
$+2.0K
PL TOMMA Diagnostyka Obrazowa
$+1.9K
ES Spa Inner Flow
$+1.3K
GB Craxton Wood - Non-Accommodation
$+1.0K
GB Kate Aesthetics
$+1.0K
ES Salobre Hotel Resort & Serenity
$+952
Down
ES SOLOPTICAL - BRAVO MURILLO (MADRID)
$-6.7K
GB Tower Bridge Hospital
$-1.2K
GB Brooklands Hotel
$-1.1K
ES SPA Sanygann H10 Playa Meloneras Palace
$-865
PL Klinika Urody Bloom
$-625
GB Linna1990 T/A Pureskin Medical Cosmetic
$-543
FR Sabai Sabai
$-521
PL Purpur Clinic
$-489
GB Shape Zone London
$-485
ES Grand Muthu Golf Plaza Hotel & Spa, Ten
$-482

New & lost accounts first-time vs paused/closed merchants this week

🌎 NA — New (top 5)

US Alisa MedSpanew
$112
US Glovera estheticnew
$58
US RX Lash Resultsnew
$0
US Remarkable Man Rxnew
$0
US Test Account DenizG QAnew
$0
US J and S Beauty Clinicnew
$0
US Le Chalan Nail Spanew
$0
US Rora lasernew
$0
US Rima Beauty Spanew
$0
US Radi 8 Primacare And Medspanew
$0

🌎 NA — Lost (top 5)

US Beautyhacks aesthetic studiolost
-$661
US MycroAestheticslost
$124
CA The Exchange Laser and Esthetics Shoplost
-$104
US Peaceful Healing Handslost
$13
US X Beauty 29lost
-$9
US LéJendaire Styleslost
$0
US Bloom Az Med Spalost
$0
US Simply waxinglost
$0
US The Skin Lab Denverlost
$0
US Kaleidoscope Angelslost
$0

🌍 INTL — New (top 5)

DE Sibels Beauty Cosmeticnew
$146
FR Am Body Carenew
$81
ES Donate Institut Estética Científicanew
$42
GB Healthogenics GBnew
$18
GB The Float Retreatnew
$10
ES Mua Madridnew
$0
GB Crystal sculpt clinicnew
$0
DE Dalino Family Wellnessnew
$0
FR Jannat Esthetiquenew
$0
PL Anolka Beautynew
$0

🌍 INTL — Lost (top 5)

PL MK Beauty Clinic Marzena Kochanlost
-$766
DE Vitaliumlost
-$489
GB Dental Podslost
$83
ES Adriana Arias Wellness Studiolost
-$44
DE De Medici Beauty & Wellness Spalost
$34
GB MP Aestheticslost
$29
DE Permanent Make-up- und Brow-Artist Natalost
-$21
AU Beauty Palace N Bathlost
$19
PL Odnowa Studio Masażulost
$17
GB Sayonara Beautylost
$1

Refund rate by L4 Bar color = current refund rate. Tick = 4-week baseline. Column shows change vs baseline.

🌎 NA — refund rate per L4 (this week vs prior 4-week baseline)

Botox & Wrinkle Injections
13.9% -0.3pp
Laser Hair Removal
15.8% +1.3pp
Skin Care & Cosmetics
16.3% +0.2pp
Plastic Surgery
20.7% +1.3pp
Spa
9.0% -0.4pp
Weight Loss & Medical
10.4% +0.3pp
Wellness & Alternative Medicine
9.7% -0.6pp
Dental
10.1% -5.3pp
Eye Care
15.3% -8.6pp

🌍 INTL — refund rate per L4 (this week vs prior 4-week baseline)

Spa
7.1% -0.7pp
Skin Care & Cosmetics
17.1% +1.3pp
Plastic Surgery
12.9% -3.6pp
Wellness & Alternative Medicine
12.9% -1.7pp
Dental
13.4% -0.8pp
Laser Hair Removal
15.7% -3.0pp
Botox & Wrinkle Injections
13.0% -0.7pp
Weight Loss & Medical
8.9% +0.8pp
Eye Care
6.5% -4.2pp